Can I return an order or an item?

No, we do not offer a right of return on orders. 

 

My item was damaged on delivery. What should I do?

When you receive your delivery, you are always responsible for checking that the goods appear to be in good condition. If anything is damaged or the plastic wrapping is not intact, it is important that you, as the recipient, inform the driver. The driver must then make a note of the damage and register it. 

As the recipient, you must inform us of transport damage within 3 days of receiving the delivery. Include the shipping documents and, if possible, a photograph. 

 

I need to make a complaint about an item. How do I do this?

To register a complaint, do the following:

1. Log in at aromdekor.se and go to "mitt konto" (My account)

2. Go to "ordrar" (Orders) and select "avslutade ordrar" (Completed orders)

3. Open the order containing the item you wish to make a complaint about. 

4. Click the arrow under "reklamation" (Complaint) on the order line you wish to make a complaint about

5. Fill in the details and submit them. We will then contact you about how to proceed with your complaint.

6. Email a photograph relating to your complaint to  info@aromdekor.se

 

 

An item was missing from my order. What should I do?

If an item was missing from your order, do the following to register it:

1. Log in at aromdekor.se and go to "mitt konto" (My account)

2. Go to "ordrar" (Orders) and select "avslutade ordrar" (Completed orders)

3. Open the order from which the item was missing. 

4. Click the arrow under "reklamation" (Complaint) on the order line for the missing item 

5. Fill in the details and submit them. We will then contact you about how to proceed with your case.