I have not received an order confirmation

Double-check that your order was submitted correctly. You can also double-check that we have the correct email address for your order confirmation.
Sometimes the order confirmation ends up in the spam folder; check whether it has ended up there.

 

Can I cancel my order?

Your order can be cancelled before picking has started. To find out the status of your order, contact our customer service team.

 

Can I add to or change my order?

You can add to or change your order before picking has started. Contact our customer service team to find out the status of your order.

 

Can I see my previous orders?

All your orders can be found under ”My account”.

 

How are the products packaged?

Information about packaging and how much fits on a pallet can be found under each individual product in our online store.

 

Can I place an order as a private individual?

No, we only sell to businesses that have a company registration number. As a private individual, please contact one of our resellers. If you would like to know which resellers are near you, contact our customer service team.