How can I pay?

You can pay either in advance or by invoice. Your payment option is shown at checkout.

 

How will I receive my invoice?

You can choose to receive your invoice by email or electronically. We can also send an invoice by post if needed; contact our customer service team for more information.

 

I haven't received my invoice. What should I do?

You can view all your invoices under Invoices in “My account”. You will also find the payment details there.

 

My invoice is not in My account

Contact customer service and they will help you!

 

I have received a reminder for an invoice I haven't received

If you haven't received your invoice, we may not have the correct contact details for you. Our invoices are sent by email or electronically. Please double-check your contact details in “My account”.

 

I have paid my invoice but received a reminder

If you have recently paid your invoice but received a reminder, your payment may not have been registered before the reminder was sent. If you know that you paid after the due date, this is why the reminder was sent. If you have any questions about your payment reminder, contact our customer service team.

 

I have lost my invoice and need a copy

You can find all your invoices in “My account”.

 

I have accidentally paid my invoice twice. What should I do?

The payment will be refunded to your account automatically. It may take approximately 3-4 working days for the money to appear in your account again.

 

I have received my order confirmation but not an invoice

The invoice is only sent when the goods are ready to leave us.

 

I have questions about my payment reminder

If you have any questions, contact our customer service team.

 

I have received my invoice but not my delivery

The invoice is sent when the goods are ready for collection or on their way to you. Delivery takes place within 2-5 days of the goods leaving us.