When will my order be delivered?

Your estimated dispatch date is shown on your order confirmation. Once your order has left us, it takes approximately 2-5 working days to reach you.

 

Can I track my delivery?

At present, no tracking link is sent when the goods leave us. However, contact our customer service team and they will help you trace the shipment.

 

Can I choose the delivery address?

You can choose the address to which we should deliver. Enter it at checkout.

 

Can you deliver directly to the end customer?

Yes, simply enter the customer's full delivery address at checkout.

 

Can I collect my delivery from you?

Yes, you can. Select ”hämtas” (collection) as the delivery method at checkout. Please note that you need to provide a mobile number for an SMS notification when your order is ready for collection.

 

Who delivers to me?

We use local carriers and also use Schenker.

 

Can I use recipient-paid freight?

Yes, provide your recipient freight account number and specify the carrier.

 

What happens if I am not present at delivery?

You can have an unloading agreement, which means that you as the customer have an agreement with the carrier to leave the goods without a signature. To arrange such an agreement, call the carrier yourself. PLEASE NOTE: This never applies to ADR goods, which must be signed for by the recipient.

 

Can someone else sign for my delivery?

Yes, it is fine to have another person present for the delivery.